Singapore's Trusted Online Casino Guide

How We Choose Casinos

How We Rate Trusted Online Casinos in Singapore

1. Research and Reputation

The foundation of our selection process lies in thorough research and analysis. We scrutinise the reputation and credibility of each online casino, paying close attention to factors such as licensing, regulatory compliance, and the operator’s track record.

Trustworthiness is paramount, so we ensure that the casinos we review possess a solid reputation and operate with transparency and fairness. We check player reviews and how a specific casino resolves issues its customers have reported.

2. Game Selection and Software Providers

A diverse and high-quality game library is crucial to any reputable online casino. We delve into the catalogue of games available at each casino, examining the variety, quantity, and quality of titles on offer. We expect to see a full range of games, from slots and Fishing casino games to live Baccarat online, poker and more.

Furthermore, we prioritise casinos that partner with leading software providers renowned for fairness, stunning graphics, and innovative features. Some of the leading names in the industry whose games are popular with Singaporean players are Pragmatic Play, NetEnt and Yggdrasil. At the same time, titles from Asian providers, like Spadegaming, CQ9, JILI and Fa Chai, are what makes these casinos tailored to the SG market.

3. Bonuses and Promotions

Another crucial element that can significantly enhance the online casino experience is the availability of enticing bonuses and promotions. We thoroughly evaluate the bonus offers provided by each casino, examining their terms and conditions, wagering requirements, and overall value.

By considering welcome bonuses, rebates, free spins, loyalty programs, and ongoing promotions, we ensure that the casinos we recommend provide exceptional value to players. Of course, these bonuses and promotions should have favourable terms and conditions, such as acceptable wagering requirements and enough time to meet them.

4. Payment Methods

A reliable and secure payment system is essential for a seamless gambling experience. When assessing Singapore online casinos, we evaluate the range of payment methods they support. They should include credit/debit cards, e-wallets, and bank transfers while prioritising options popular in this Asian country.

Speaking of locally popular payment methods, we would like to mention a few you can use at trusted Singapore casinos. HengPay, K1ngpay, TruePay and FastPay are among them. Of course, we give extra points to casino operators that allow customers to use cryptocurrencies to settle payments and cash out winnings.

Besides the variety of payment options, we check deposit and withdrawal limits and timeframes. Transaction limits should cater to the needs of all kinds of players. At the same time, deposits and withdrawals should be swift, not letting you wait long for funds to arrive in your casino card, banking account, preferred e-wallet or crypto wallet.

5. Security and Licensing

We emphasise the importance of robust security measures, such as SSL encryption and data protection protocols. We check if they are in place to safeguard players’ personal and financial information. These measures should be up-to-date to prevent any third-party interference.

One of the indicators of a safe gaming environment is a valid license issued by a trustworthy regulatory body. Some online casinos catering to Singaporean players hold a gaming license issued by PACGOR, a Philippine regulator. Others are licensed by authorities in Malta, Curacao, etc. We add only authorised sites to our Singapore online casino list.

6. User Experience and Interface

An online casino’s user interface and overall gaming experience play a significant role in determining its appeal. We thoroughly explore the website’s layout, navigation, and mobile compatibility, ensuring that it provides a seamless and enjoyable experience across devices.

A user-friendly interface, intuitive controls, and responsive design create a satisfying gaming environment. Also, games should be organised under self-explanatory categories, enabling players to quickly find the titles they are looking for by their type. Other filters that allow players to browse games by provider, volatility level, and key features are also helpful, and we appreciate it when online casinos include them.

7. Customer Support

Prompt and reliable customer support is vital in addressing any queries or concerns that players may have. We examine the quality and availability of customer support channels, such as live chat, email, and phone support, assessing the support team’s responsiveness, professionalism, and knowledge. Online casinos that prioritise customer satisfaction and provide efficient 24/7 support receive higher ratings in our reviews.

8. Technical Performance

To ensure a smooth gaming experience, we conduct rigorous tests on the technical performance of each online casino. We assess factors like website loading speed, software stability, compatibility across various devices and operating systems, and responsiveness of games. Casinos with robust technical infrastructure, minimal downtime, and excellent optimisation receive favourable ratings in our reviews.

9. Mobile Experience

Last, we check how an online casino performs on mobile devices. Besides the mobile responsiveness of the casino site, we appreciate when the operator offers a native app players can download and install on their smartphones and tablets.

When using your mobile device, you should access all the games as on the desktop version, make smooth transactions and claim bonuses. Exclusive bonuses and promotions for mobile players are a big plus.

Are Online Casinos Legal in Singapore?

No, online casinos are not legal in Singapore. The Singaporean government has implemented strict regulations and laws that prohibit online gambling activities within the country. The Remote Gambling Act, enacted in 2014, makes it illegal for individuals to engage in remote gambling activities, including online casinos, poker, sports betting, and lottery games.

The government has also implemented stringent measures to block online gambling websites and work with internet service providers (ISPs) to restrict access to such sites.

Why do people continue to play at online casinos in Singapore?

There could be several reasons why people continue to play at online casinos despite their illegality in Singapore. Here are a few possible explanations.

Accessibility

Online casinos can be easily accessed from anywhere with an internet connection, making them convenient for players who are looking for gambling options. Despite the legal restrictions, people may still find ways to bypass the blocks or use virtual private networks (VPNs) to access these sites.

Anonymity

Online gambling offers a certain level of anonymity, as players can participate without revealing their identities. This anonymity may make some individuals feel more comfortable and less concerned about potential legal consequences.

Desire for Variety

Some people may be attracted to online casinos because of the wide range of games and betting options. They might seek the excitement and entertainment of playing different casino games.

Lack of Local Alternatives

In Singapore, land-based casinos are tightly regulated and restricted to specific locations. The limited availability of legal gambling options may lead individuals to seek alternatives online.

Responsible Gambling in Singapore

Gambling is a recreational activity that should be enjoyed responsibly, ensuring both safety and enjoyment. However, if you or someone you know is facing challenges with gambling, it is crucial to seek help and support.

Acknowledging a gambling problem is an essential step towards recovery. If you suspect that you or a loved one is experiencing difficulties related to gambling, it is crucial to take action promptly. Recognizing the signs of gambling addiction, such as an inability to control gambling behaviour, financial instability, and strained personal relationships, can help prompt a proactive approach.

National Council on Problem Gambling (NCPG)

The National Council on Problem Gambling, established in 2005 following the legalization of casinos in Singapore, is a pivotal organization dedicated to assisting individuals struggling with gambling addiction. The NCPG provides a range of services and resources to support those in need. These include helplines, online chat support, counselling services, educational programs, and self-exclusion programs. By engaging with the NCPG, individuals can receive the guidance and support necessary to overcome their gambling addiction.

Helpline: 1800-6-668-668

The Cabin Singapore

For individuals seeking comprehensive treatment for gambling addiction, The Cabin Singapore offers flexible outpatient programs as well as residential rehabilitation for severe cases. Their expert team of professionals provides personalized care and evidence-based therapies to address the underlying causes of gambling addiction. With a holistic approach that encompasses individual counselling, group therapy, and family support, The Cabin Singapore strives to empower individuals on their journey to recovery.

Helpline: 65-3158-7621

We Care Community Services

We Care Community Services specializes in offering a specialized counselling program designed specifically for individuals battling problem gambling. Their comprehensive treatment approach includes individual sessions, support groups, and family therapies. By addressing the psychological, emotional, and social aspects of gambling addiction, We Care equips individuals with the tools and strategies needed to regain control over their lives.

Helpline: 3165-8017

Casino Sites You Should Avoid

There are some general guidelines on what to look out for when choosing online casino sites to help you avoid potential scams or unreliable platforms.

Facts About Casinos in Singapore

Mobile Online Casinos in Singapore

More often than not, online casinos that accept players from Singapore optimise games for mobile devices through adaptive website design. However, in recent times, an increasing number of casinos have begun launching their own mobile apps.

For instance, AW8 and BK8, two prominent casinos have successfully launched quality mobile apps for their platforms, catering to iOS and Android users.

Nevertheless, a significant portion of online casinos still lack a native mobile app. They are at a disadvantage compared to their competitors since players prefer mobile apps that let them access the online casino they have joined with a single tap. Also, casino apps work smoothly and are more stable than the in-browser version of online casinos.

Land-Based Casinos vs Online Casinos

The critical difference between land-based and online casinos in Singapore is that the former are legal. The best gambling destinations for Singapore citizens are Marina Bay Sands and Resorts World Sentosa.

Marina Bay Sands is an iconic integrated resort and casino located in the heart of Singapore. The casino offers over 1,000 table games and 2,400 slot machines. Besides regular games, the gaming venue features high roller rooms with more than 200 games.

Beyond gambling, Marina Bay Sands is known for its luxury accommodations, shopping, dining, and entertainment options. Remember that it is one of the most expensive casinos in the world.

Resorts World Casino is situated on Sentosa Island, offering attractions like Universal Studios Singapore, hotels, and a wide range of entertainment and dining options. To enjoy more than 500 casino games at Resorts World Santosa, one must be 21 or older.

These casinos are considered prestigious establishments where special attention is given to the atmosphere and high-quality guest service. However, comparing land-based casinos in Singapore with online counterparts is pointless, as they serve different functions and target different audiences.

Online casino players, as a rule, tend to abstract themselves from the outside world and enjoy entertainment from the comfort of their homes. Below, we list all the differences between the two forms of entertainment.